Frequently Asked Questions
We've compiled answers to the most common questions about our tools and services.
We're committed to providing the best possible experience for our users.
General
What is Multi Tools?
Multi Tools is a comprehensive collection of free online tools for converting, generating, and processing files. We offer tools for video conversion, image processing, text formatting, and much more - all completely free and accessible without registration.
Are the tools really free?
Yes! All our tools are completely free to use. There are no hidden fees, no premium features, and no registration required. We support the platform through non-intrusive advertisements.
Do I need to create an account?
No, you don't need to create an account to use any of our tools. Simply visit the tool you need and start using it immediately. We believe in making our tools accessible to everyone.
What browsers are supported?
Our tools work on all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of your browser.
File Processing
Is my data secure?
Absolutely! We don't store any of your files or data permanently. All processing is done in memory and files are automatically deleted after processing. We use SSL encryption to protect data in transit.
What file formats are supported?
Each tool supports different formats. Check the individual tool pages for specific format requirements. Most tools support common formats like PDF, MP3, MP4, JPG, PNG, and various text formats.
Are there file size limits?
Yes, most tools have file size limits to ensure fast processing. These limits vary by tool and are clearly stated on each tool's page. For large files, consider using desktop software.
How long does processing take?
Processing time depends on the file size and the specific tool. Most tools provide results within seconds to a few minutes. Larger files may take longer, and you'll see a progress indicator.
YouTube Tools
How do I convert YouTube videos?
Simply paste the YouTube video URL into the converter tool, select your preferred format (MP3 or MP4), choose the quality, and click convert. The tool will process the video and provide a download link.
Is YouTube conversion legal?
Our tools are designed for personal use and content you have permission to download. Please respect copyright laws and only download content you own or have permission to use.
What video qualities are available?
Available qualities depend on the original video. Common options include 144p, 360p, 480p, 720p, and 1080p for video, and various bitrates for audio conversion.
Technical Issues
Why isn't my file uploading?
Check that your file is within the size limit and in a supported format. Try refreshing the page or using a different browser. If the problem persists, contact our support team.
The tool isn't working, what should I do?
First, try refreshing the page and clearing your browser cache. If the issue continues, check our service status page or contact our support team with details about the problem.
Can I use these tools on mobile?
Yes! Most of our tools work on mobile devices. However, some features may be limited on smaller screens, and file processing might be slower on mobile devices.
Do you support batch processing?
Currently, most tools process one file at a time. For multiple files, you'll need to process them individually. We're working on adding batch processing features.
Account & Privacy
Do you collect personal information?
We collect minimal information necessary to provide our services. We don't sell your data to third parties. See our Privacy Policy for complete details about data collection and usage.
How do you protect my privacy?
We use industry-standard security measures including SSL encryption, secure file processing, and automatic file deletion. We never store your files permanently and don't track your usage patterns.
Can I delete my data?
Since we don't store your files permanently, there's no data to delete. Any temporary processing data is automatically cleared after use.
Support & Feedback
How can I report a bug?
If you encounter any issues, please use our contact form and select "Bug Report" as the subject. Include details about the problem, your browser, and steps to reproduce the issue.
Can I suggest a new tool?
Yes! We love hearing from our users. Use the contact form and select "Tool Suggestion" as the subject. We review all suggestions and add the most requested tools.
How can I get help?
You can visit our Help Center for detailed guides, check our FAQ, or contact our support team directly. We typically respond within 24 hours.
Do you offer technical support?
Yes, we provide technical support for all our tools. Contact us through our support channels and we'll help you resolve any issues you encounter.
Why Choose Multi Tools?
Trusted by thousands of users worldwide
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help.